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When you aren’t sure where to start, start by calling Komtur.

In an industry where the shortest distance between two points isn’t always a straight line, accessing foreign markets can tie you in knots. Working with Komtur cuts through all that.

We know pretty much any market you’ll want to access - at both global and local levels. Our network of fully-owned subsidiaries and qualified partners gives you global reach backed up by in-depth knowledge of each region’s local laws and regulations - finding ever smarter ways to erase glitches and smooth wrinkles for a faster, more cost-effective service.

When Komtur helps you set up a specialized global distribution network, it’s customized to your individual requirements, it’s globally compliant and it’s planned meticulously - right down to the finest detail.

The advantages of working with Komtur - Special Distribution & Launch services:

Product Storage and Distribution
Global Import and Export

Komtur is an unrivalled import/export service for unlicensed and pre-approved treatments. Our warehouses can store product to any specification and our distribution network can flex to meet any project requirement.

Product Storage, Transport and Distribution

Our warehouses and facilities across the world are validated for storage of any product, in any quantity, at any temperature.

Our state-of-the-art narcotics vault in Freiburg is validated for ambient and cold chain products. They’re constantly monitored and GDP-compliant, so the integrity of your product is guaranteed – with the added reassurance of continuous inventory management and regular reporting.

With our wide variety of distribution models, we can adapt a model to your specific needs or create a new one just for you.

Tight Supply Chain

Our validated supply chain complies meticulously with local regulations in all markets, and all our solutions are transparent, traceable and reliable. We have complete control over where each pack goes and can ensure that it is traceable all the way to the patient. We can also guarantee that each shipment is compliant with established rules and local regulations.

Temperature Range

Temperature specific storage and handling to suit your needs

  • Ultra deep-freeze: -80°C / -112°F
  • Deep-freeze: -20°C / -4°F
  • Cool: 2 - 8°C / 35 - 46°F
  • Ambient: 15 - 24°C / 59 - 75°F
Pharmaceutical Bonded Warehouse

Our bonded warehouse enables highly efficient and agile supply chain management – your products can be stored long-term in a duty-free zone, only clearing customs when they need to. This has multiple benefits such as:

  • Payment is only due when the product leaves the warehouse, and if exported, this can offer significant tax benefits.
  • Products are stored closer to where they're needed, which makes our customer service more agile – reducing lead times and cutting transport costs.
  • Fully-compliant cold-chain capabilities, subject to strict assessment and regular auditing ensures product integrity and security.
Product Integrity

The Komtur Guarantee means your products are always secure and risk-free. We are fully compliant and adhere to all regulations including FMD and DSCSA.

Time Sensitive Shipments

The best outcome for the patient is a central pillar of our service. When timing is critical, nobody can get medication to them faster than Komtur, while still remaining compliant. We excel at projects where speed is literally the difference between life and death, working round the clock to deliver in 24 hours or less.

Project Management
Time Sensitive Project Setups

We always take the necessary time to understand your needs and develop the project. This is time well spent and can’t be rushed. Once the contract is signed, we are quick to execute and will get your project up and running before the ink is dry.

Real Time Market Insights

Our finger is always on the pulse of the global pharma industry, so we can keep you up to date on evolving regulations, supply shortages and registered products in each market. We can also advise you on lucrative funding opportunities in potential new markets.

Local Knowhow with Global Reach

Our 17 fully-owned subsidiaries around the world, and our extensive network of qualified partners, give us eyes on the ground in the country of both origin and destination.

Proactive Project Monitoring

Each project is assigned a dedicated project manager - your single point of contact - who constantly monitors every stage of the rollout and gives you detailed reports.

Flexible Financial Solutions / Economic Setup

We can set up your project in the most financially-advantageous way for you, or in whatever format suits you best. Our services include:

  • Revenue recognition in country of choice
  • Order to cash
  • Consignment stock
  • Invoicing in your name
Product Categories
Controlled Drugs

A comprehensive service for controlled drugs and narcotics, with dedicated in-house experts and a state-of-the-art vault at our headquarters. We’re fully-licensed and we import, store and distribute to and from countries all over the world.

Veterinary Products

Komtur is fully licensed to handle veterinary products and support veterinary clinical trials in accordance with VICH and CVMP regulations. As the new guidelines for this market are rolled out across the EU, Komtur can help you ensure there are no unexpected interruptions in your supply chain following EU regulation 2021/1248 (which covers measures on good distribution practice for veterinary medicinations in accordance with Regulation (EU) 2019/6).

  • VICH - Veterinary International Conference on Harmonization
  • CVMP - The Committee for Medicinal Products for Veterinary Use
Gene Therapy

Komtur has vast experience in gene therapy storage, handling and distribution. We currently manage the most valuable gene therapy on the market.

Additional Services
Returns and Destruction

Komtur can manage returns and destruction of your product according to your company and regulatory requirements, and we’ll store the products securely until destruction is authorized.

Quality Assurance

We have trained quality assurance experts in each affiliate to:

  • Host your audits
  • Support your project with pharmacovigilance forwarding
  • Recall Support
  • Handle returns and destruction

Invoicing in your name:

  • Order to cash
  • Financial and Pharma due diligence
  • Account tracking and invoice management
  • Payment reminders

Komtur is fully GDP/GMP compliant.

Request licences

Komtur supports your product in its journey from the first touch to the last

Komtur is with you at every stage from the initial strategic design of your clinical trial to the successful launch. Whether you want us to help with pre-launch, launch or post-launch, through our bespoke services you can take advantage of Early Access Programmes, Named Patient Import, Optimised Clinical Trial Design and Distribution Channel Strategies.

Frequently asked questions

What is an unlicensed product?

If a product does not have marketing authorization in the destination country, it’s called an unlicensed medicine or special. So long as the product is licensed in the country of origin, Komtur can make it accessible to patients around the world on a named patient import basis.

Can we get patients a drug if they don’t qualify for the clinical trial or if the trial has ended?

We can support you at all stages of the product life cycle, and even help you set up a clinical trial for your product. If the patient doesn’t qualify for an existing trial, or the trial has ended, Komtur can continue making treatments available on compassionate grounds, and – once licensed in country of origin – on a named patient import basis.

Who pays for the cost of the drug?

We will help you strategize the best solution for each market you want to access which could include funding via:

  • Patient groups
  • Insurance
  • Crowd funding
  • Out of pocket
  • National health systems
  • Government funding
  • Foundations and charities

How can I meet foreign patient and physician requests?

Talk to us about setting up a supply program to give patients around the world access to your products.

Service you can depend on

Komtur is an authorized distributor of just about any pharmaceutical product you might need to source. Our service is built on compliance, quality, reliability and harnessing our global network of logistic partners to ensure we get you what you want, when you want it, exceeding all requirements and expectations along the way.

Whatever the task, we won’t let you down.

  • Inspecting all products for safety-relevant features
  • In-house GDP / GMP-compliant Quality Assurance
  • Storage according to specifications
  • Reliable and qualified suppliers and logistics partners

Get in touch

We’re here to help – just give us a call (or send a message).

Controlled Drugs

Komtur gives you an unrivalled global import, export and distribution service for controlled drugs - including narcotics and exempted preparations – through our transparent, traceable, consistently reliable and fully compliant supply chain. We supply the pharmaceutical industry, international wholesalers and patients around the world, and we can meet your requirements to the letter.

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