Even when the wheels come off, we find a way to keep your product moving

How Komtur delivered asthma aerosol-based inhalators against all odds

How we did it.

It was an order we supplied as regular as clockwork... until the Taiwan authorities threw a spanner in the works. Routine delivery of a GSK inhalation product to Singapore (from different regional markets) for clinical re-packaging at a CMO site, went without a hitch until the Taiwan authorities requested a specific Dangerous Goods Management form for air transport from Taipei to Singapore. Pressurised aerosol inhalers, they insisted, could not travel by air without a special dispensation.

When we checked, even the manufacturers themselves were unable to produce the required documentation. The team thrashed out all possible options, but time was running short.

The only solution, it seemed, was to go by sea. So we packed 2,000 packs onto a single palette – then, because it was classified as dangerous goods, we locked this single palette into an otherwise empty 15ft sea freight container and sent it by ship from Taiwan to Singapore.

Needless to say, we delivered in time to keep the patient trial on track and save the re-packaging timeline. But the story goes down in company history as the only time we ever sent anything by sea to get it there faster!

Would you like to learn more about this project?

Or maybe you have a headscratcher of your own. Either way we can help. Komtur solves complex problems on behalf of our customers every single day, and each is unique. Let us help you write your own success story by getting in touch.

Read also

The 24-hour Meds Race

Next-day cross-border emergency delivery

Read story

Komtur goes the extra 5279 miles

How Komtur’s close collaboration, rapid response and adaptability push urgent projects over the finish line.

Read story

We don’t drop the ball no matter how many are in the air

How Komtur maintained product availability in the midst of a complex acquisition in Romania.

Read story